FAQs

SHIPPING, ORDER TRACKING AND DELIVERY

How do I track my order?

You will receive a shipping confirmation email that contains your tracking information as soon as your order is shipped. If you did not receive this email, your order may not have shipped yet. Canada orders should receive their shipping confirmation email within 3 business days from the moment the order was placed. International orders should receive their shipping confirmation email within 5 business days from the moment the order was placed. If you have not received your shipping confirmation email with tracking information after the allotted time, please check your spam/junk mail to ensure the email did not go to this folder.

If no email was received, please email us at sales@flossybel.com so that we may provide you with your tracking number.

For all orders , you may track your order here using the tracking number provided.


My Tracking is not updating
There may be instances that tracking does not update immediately (appears as in “Pre-Shipment” for example). Please allow up to 48 hours for tracking updates to appear.
There is no tracking number.
We are working on processing your order. We are just waiting for the tracking number. As soon as we have it, we will send it to you so please keep an eye on your email.
Due to the high holiday volume, we will be a few days backed up on shipments.
ORDER RELATED ISSUES
How do I know my order status?
Once you have successfully placed an order, you will receive an order confirmation email containing your order number and a summary of your purchase. Once your order has shipped, you will receive another email from us notifying you of this update and it will contain your tracking number.

If no email was received, please email us at sales@flossybel.com so that we may provide you with your tracking number and further help if needed.
My Discount didn't apply.
Please email us at sales@flossybel.com and provide your discount code so that we may verify eligibility and make the proper adjustments to your order if applicable.
I recieved damaged goods/ missing items/ wrong item.
Please email us at sales@flossybel.com with a clear photo attached of the item(s) you received so that we can review your request for a replacement. After review and confirmation, we will replace or reship your damaged/ defective/ missing item(s) immediately.
INTERNATIONAL ORDERS
How long does it take for my international order to ship?
Due to COVID-19, International shipments outside of Canada (including USA) may take up to 2-6 weeks to arrive. Rural countries or cities may take longer to arrive.
Do I have to pay customs tax on my international order?
Customs tax on international shipments are the customer’s responsibility and vary depending on the country.
PAYMENT METHODS
We accept all major credit cards and PayPal for payments.
RETURNS AND REFUNDS
I would like to return or process a refund on my order.
We are sorry to hear that you would like to return your item. If you are not fully satisfied with your purchase, we’re here to help.

 

Returns

You have ​14 days from the date of delivery to return an item. To be eligible for a return, your item must be unworn, unused, and in the same like-new condition in which it was received. Your item must be returned to us in the original packaging.

Once the item has been delivered and processed by our returns department, you will receive a refund confirmation via email. Funds will be reflected on your account within 72 hours.

GENERAL INQUIRIES

How do I take care of my jewelry?

Here are some tips you can follow to keep your fashion jewelry lasting as long as possible.

  • Keep your jewelry away from water, oil, soap, lotion, perfume, silver cleaner and other harsh chemicals.
  • Give your jewelry a break - constant or daily wear can deposit oils and perfumes onto the jewelry and cause discoloration (sterling silver or gold jewelry does not apply).
  • Store your jewelry properly - soft pouches and jewelry boxes are ideal and prevent damage, tangling, or chipping.
  • Clean your jewelry before storing it away - even a quick wipe with a soft cloth will do wonders.
  • Avoid using harsh jewelry cleaners that contain acid, alcohol, vinegar, or ammonia.

Where are you located?

Our shipping facility is located in Yonge & Englinton, Toronto, Ontario, Canada.

Don't see your question?
No Worries, we are here to help. You can contact us via email at sales@flossybel.com