SHIPPING, ORDER TRACKING AND DELIVERY
How do I track my order?
You will receive a shipping confirmation email that contains your tracking information as soon as your order is shipped. If you did not receive this email, your order may not have shipped yet. Canada orders should receive their shipping confirmation email within 3 business days from the moment the order was placed. International orders should receive their shipping confirmation email within 5 business days from the moment the order was placed. If you have not received your shipping confirmation email with tracking information after the allotted time, please check your spam/junk mail to ensure the email did not go to this folder.
If no email was received, please email us at firstname.lastname@example.org so that we may provide you with your tracking number.
For all orders , you may track your order here using the tracking number provided.
Due to the high holiday volume, we will be a few days backed up on shipments.
If no email was received, please email us at email@example.com so that we may provide you with your tracking number and further help if needed.
You have 14 days from the date of delivery to return an item. To be eligible for a return, your item must be unworn, unused, and in the same like-new condition in which it was received. Your item must be returned to us in the original packaging.
Once the item has been delivered and processed by our returns department, you will receive a refund confirmation via email. Funds will be reflected on your account within 72 hours.
How do I take care of my jewelry?
Here are some tips you can follow to keep your fashion jewelry lasting as long as possible.
- Keep your jewelry away from water, oil, soap, lotion, perfume, silver cleaner and other harsh chemicals.
- Give your jewelry a break - constant or daily wear can deposit oils and perfumes onto the jewelry and cause discoloration (sterling silver or gold jewelry does not apply).
- Store your jewelry properly - soft pouches and jewelry boxes are ideal and prevent damage, tangling, or chipping.
- Clean your jewelry before storing it away - even a quick wipe with a soft cloth will do wonders.
- Avoid using harsh jewelry cleaners that contain acid, alcohol, vinegar, or ammonia.
Where are you located?
Our shipping facility is located in Yonge & Englinton, Toronto, Ontario, Canada.